Investigating a workplace or insurance issue isn’t always a straightforward process, especially when you’re already snowed under.
Investigations are a significant time commitment, and you need to make sure the process is – and appears to be – fair. It’s a hurdle for any manager tasked with an investigation, but we can help.
As third-party investigators, we’re skilled in conducting independent investigations focused on procedural fairness. We strive to investigate in an even-handed manner and present the evidence impartially.
We assign two investigators to every workplace investigation to ensure continuity of service. Our work hours fit in with yours, which is crucial to the success of any investigation. Because our clients are located throughout NSW and the ACT, we travel to remote worksites as required and use video conferencing technology if necessary
Our clients appreciate our professional, reasonable, and balanced approach. As a result, our work has been a critical factor in resolving many workplace issues and incidents without pre-empting future fair work claims or other litigation.
Our independent workplace and factual investigations can help your organisation. Just ask how.
We’re experienced investigators ready to help your organisation resolve workplace and insurance issues.
We have the skills and training to conduct compliant and efficient investigations to an exceptional standard, whether your job is big, small, simple or complex. That’s why we hold the following industry-recognised qualifications:
We use a secure and customised Case Management System that seamlessly integrates with insurance industry software packages such as Duck Creek and Guidewire. Our CMS provides relevant and real-time updates at every stage of the investigation. This means that our communications with you are streamlined, effective, and always current
If you’re asked to participate in one of our investigations, you’re entitled to information about the investigation process. Learn more:
Following a serious near-miss workplace incident, ISG was engaged to investigate, identify the issues, and recommend corrective action using ICAM methodology. During this time, we also created new workplace policies and systems, including a WHS manual.
When you’re juggling a significant legal workload, it makes sense to look for ways to work smarter. When an investigation is needed, outsourcing is often an excellent solution. However, your investigator must be independent, skilled, and have an excellent knowledge of relevant laws and requirements.
When there’s an allegation of workplace misconduct, a manager or team leader often has first contact with the issue and must decide how to deal with it. It’s a critical time because the success of an investigation depends on how things are handled in the early stages, especially for considerations such as procedural fairness.
Industry-leading investigations delivered with efficiency, integrity and quality.
(02) 9188 7788
We’re licensed investigators, offering fair and unbiased external investigations. We can help you to resolve issues within your organisation efficiently and discreetly.
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