When a complex issue arises in your organisation, you may find it impossible to dedicate yourself to a factual or workplace investigation while balancing your usual workload. And it’s challenging if you don’t have specific training and expertise in investigation services. Then there’s the emotional toll. For example, if a worker is under investigation, the impact can spread to other workers and management.
Our job is to step in and take on the investigation, leaving you free to attend to your other duties. Our arm’s length investigations are fair, impartial, and focused on procedural fairness.
Because there are many ways to conduct an investigation, we assess every brief to customise our services to the needs of each client. However, our investigations typically fall into three categories: factual, desktop, and surveillance.
Factual investigations are often used for general insurance, workers compensation, workplace and ICAM investigations. We are primarily concerned with gathering evidence and getting a picture of the circumstances. Our activities may include taking statements, checking background information, and gathering other evidence, including important documents. Usually, we create witness statements, compile the evidence and prepare a report for our clients.
Desktop investigations are often used for skip tracing. They are helpful when it’s not necessary to attend an investigation site, because the aim is to locate a person of interest. Desktop investigations usually involve checking a person’s online activity and database searches. Our desktop investigation clients include insurers, financial companies, solicitors and real estate agents.
Surveillance investigations are sometimes used when other means of investigation have been unsuccessful or are unavailable. Surveillance may form part of a factual investigation, particularly if there’s a question about whether a claimant’s injury is genuine. Surveillance typically involves observing persons of interest and recording their activities, subject to relevant laws. For example, we conduct surveillance on foot, from a car, while undercover, or with drones (subject to Civil Aviation Safety Authority restrictions)
We conduct thorough and compliant investigations into suspicious or problematic insurance claims.
Our insurance investigation services include
We search for the root cause of workplace accidents and logistics breaches while prioritising worker welfare
Our ICAM investigation services include
From the first briefing to the final report, our investigations comply with industry standards and expectations
Our public liability investigation services include
Our OSINT and cyber investigators use first-class technology to locate persons of interest
Our skip trace investigation services include
We holistically investigate to help you determine how to assess and manage workers compensation claims.
Our workers compensation investigation services include
We offer a professional, quick response while preserving privacy, confidentiality, and procedural fairness
Our workplace investigation services include