When a general insurance or compulsory third party (CTP) claim requires investigation, there’s often a question about whether the claim is fraudulent. But as a case manager for an insurer or large self-insured organisation, you’re juggling a significant caseload. And because insurance fraud losses are often substantial, you’re under pressure to make sure these claims are investigated thoroughly and promptly.
That’s where we can help. Our investigators are all experienced in insurance claims and have CAPI licences (issued by the NSW Police). They also all hold Certificate III in Investigative Services. So you can entrust your investigations to our safe hands.
Insurers engage our services on a regular basis to conduct independent investigations into the circumstances surrounding CTP insurance claims. As part of our process, we may:
We conduct our investigations according to the provisions of the Insurance Council of Australia’s (ICA’s) General Insurance Code of Practice.
When we investigate a general insurance claim, the circumstances may include fire, property damage, theft, accidents, product liability or public liability. As part of the process, we may:
We conduct our investigations according to ICA’s General Insurance Code of Practice.
Outsourcing your claim investigations to a third party is often excellent for caseload management, so long as you can find the right investigator. You’ll need someone who:
The report is one of the most important methods of presenting the evidence to you. So your investigator must be able to produce high-quality, detailed reports, dissecting every angle and asking every question while remaining impartial and balanced.
It’s a big ask to find everything you’re looking for in one investigation service, but we can give you the support you need.
We have significant experience in insurance claims, especially as CTP investigators. When you engage us, we’ll discuss your time requirements and make sure we can meet them.
We work through a comprehensive process to investigate all aspects of the claim. Even better, our customised content management system is a secure platform. With real-time progress updates, you can log in and see all data relevant to the case. In addition, our workflows and dashboards are customised according to the type of case and the investigation required.
It’s a highly effective way to serve client needs with maximum efficiency.
Depending on the circumstances of the claim, we’ll put together a report that gives an objective and comprehensive account of the available evidence, including witness details and statements, diagrams, photos, and driving conditions. We’ll also provide information about what aspects of the claim are substantiated and what are unsubstantiated.
We can ease your caseload with careful investigations by our trusted and experienced investigators.